Puzzle
Puzzle is a financial data and accounting platform that connects to a company’s bank accounts and systems to automatically categorize transactions, generate real-time financial statements, and provide insights for founders and finance teams. It targets early-stage and growth startups, offering software that replaces or augments traditional bookkeeping workflows with an API-first, real-time general ledger. The company generates revenue through subscription fees for its SaaS platform and related financial tools.
- Accounting & Bookkeeping Software
- Financial Planning & Analysis
- Data Integration & ETL
- Revenue
- $4.0M
- Employees
- 45
- Founded
- 2019
- Headquarters
- San Francisco, United States of America
What 19 Arbolus experts think of Puzzle
NPS scores are distributed across the full 1–10 range, with a cluster in the 6–10 band and a single detractor at 1. 47% of experts report NPS of 7 or above, and 29% provide a score of 6. High spenders (>$100K) show strong positive sentiment (NPS 7–10, multiple Yes renewal intents). Renewal intent is generally positive where reported, especially among established and high-spend customers.Stickiness is strongest among those with more than one year of implementation, showing higher NPS and intent to renew. Early stage and pilot customers show greater uncertainty, with more undecided responses on renewal and mixed NPS.Overall Customer Sentiment: Positive
Who reviewed Puzzle
- C-Suite 63% (12)
- Director 16% (3)
- Manager 21% (4)
Employer names and spend open once the report publishes.
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Sentiment
-5 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 8
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Jul 7
- Aug 8
- Jan 7
- Mar 7
- May 7
- Jul 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 37 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 13% 8 answers
- 67% 3 answers
- 75% 4 answers
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Top alternatives
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