Prime Therapeutics
Prime Therapeutics is a pharmacy benefit manager that partners with health plans, employers, and government programs to manage prescription drug benefits, control pharmacy costs, and improve medication outcomes for members. The company negotiates with drug manufacturers and pharmacies, administers formularies and clinical programs, and processes pharmacy claims on behalf of its clients. It generates revenue primarily through administrative fees, spread pricing, and shared savings arrangements tied to drug spend management.
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $8.0B
- Employees
- 4,500
- Founded
- 1998
- Headquarters
- Eagan, United States of America
What 9 Arbolus experts think of Prime Therapeutics
NPS data ranges from 2 (low) to 10 (high), with a cluster of scores in the 7–9 range, suggesting generally positive customer sentiment and satisfaction. Among those reporting renewal intent, the majority are not sure, although overall stickiness is high, as 100% report being in the 'More Than 1 Year' implementation stage. Most users report consistent and positive experiences after extended usage, though there is some ambivalence about future renewal, primarily from high spenders.Overall Customer Sentiment: Positive
Who reviewed Prime Therapeutics
- C-Suite 67% (6)
- Director 11% (1)
- Manager 22% (2)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Jan 8
- Apr 7
- May 7
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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