PolicyStreet
PolicyStreet is a Malaysian insurtech company that provides digital insurance distribution and embedded insurance solutions for consumers and businesses. It offers a range of general and life insurance products via its online platform and APIs, partnering with insurers to underwrite policies while earning commissions and fees. The company also designs customized insurance programs for enterprises, including gig platforms and e-commerce players.
- Insurance Software
- Marketplace & Booking Platforms
- Revenue
- $6.0M
- Employees
- 140
- Founded
- 2016
- Headquarters
- Petaling Jaya, Malaysia
What 5 Arbolus experts think of PolicyStreet
NPS scores are consistently high with 60% of respondents rating at 8 or above, and no negative ratings recorded. Renewal intent is strongly positive, with the majority stating intent to renew. Stickiness is evident in both pilot and long-term adopters, with several using the service for over a year or even five years. Key expert feedback themes include outstanding customer support, ease of integration, competitive pricing, and product flexibility. The few noted areas for improvement are limited product reach outside Southeast Asia and the challenge of maintaining technical uptime when scaling. Overall Customer Sentiment: Positive
Who reviewed PolicyStreet
- C-Suite 67% (3)
- Director 33% (2)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about PolicyStreet.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Praised
- Efficient Technology and Regional Reach
- Exceptional Customer Support
- Flexible and Competitive Pricing
- Expansion into New Markets
Criticised
- Global Competitors with Broader Reach
- Compliance and Data Governance Risks
- Switching Triggered by Cost or Support Issues
- Limited Global Reach
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
Report
More in Financial Services & Payments and Commerce & Marketplaces
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