Arbolus Intelligence

POM

pom.be · Hasselt, Belgium

POM is a Belgian fintech company that provides digital payment and invoicing solutions that allow consumers to pay bills via QR codes, payment links, and email, while enabling billers and enterprises to streamline invoice distribution and collections. Its platform integrates with billing systems and payment service providers to support secure, frictionless payments across channels. POM generates revenue through SaaS and transaction-based fees charged to businesses and organizations that use its services.

  • Payment Processing
  • Payment Orchestration & Acceptance
Listed in
Revenue
$4.5M
Employees
35
Founded
2014
Headquarters
Hasselt, Belgium

What 7 Arbolus experts think of POM

NPS scores are consistently strong, ranging from 8 to 10, with overwhelmingly positive renewal intent except for a minor share expressing uncertainty. Most experts report POM’s solution is entrenched after more than a year of use, signaling stickiness and satisfaction. Qualitative responses stress efficiency uplift, ease of integration, and high service quality. Key feedback highlights easy implementation, tangible time savings, and user-friendliness, while noting some limitations in customization and automation depth for the most complex environments.Overall Customer Sentiment: Positive

Who reviewed POM

Total customers 7 7 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 86% (6)
  • Director 14% (1)
Revenue Leader C-Suite NPS 8 Will renew Submitted Apr 2026
Finance Leader Director NPS 10 Will renew Submitted Apr 2026
Finance Leader C-Suite NPS 10 Will renew Submitted Apr 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about POM.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

57 Net Promoter Score, from 7 scored reviews
  • Promoters 4
  • Passives 3
  • Detractors 0

Praised

  • User-Friendly, Easy to Implement
  • Streamlined Payment and Cash Collection Processes
  • Language Support and Service Quality
  • Compliance-Driven Market Expansion

Criticised

  • Competitive Offerings with Better Integration
  • Internal Capital Allocation Challenges
  • Price-Driven Switching Risk
  • Integration Constraints for Complex Setups

What customers say

User-Friendly, Easy to Implement
“The software offers a very user-friendly interface that is easy to use and makes onboarding new staff straightforward.”
Streamlined Payment and Cash Collection Processes
“I find that POM makes it much simpler to handle payments, adding features like QR codes and payment links that directly improve our collection rates.”
Language Support and Service Quality
“I really value having support for French, Dutch, and German, which is critical for us in Belgium. It makes the whole process easier for our customers.”

Renewal intent

Plan to renew 86%
  • Will renew 6
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 83% 6 answers
  • Director 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - May 2026 May 2026 7 + 0

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For people who use POM

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