PNC
PNC Financial Services Group is a diversified financial services company that provides retail and commercial banking, asset management, and corporate and institutional banking services to consumers, small businesses, and large enterprises across the United States. It generates revenue primarily from net interest income on loans and deposits, fees from treasury management, capital markets and advisory services, and asset management and brokerage activities. The company operates through a network of branches, digital channels, and specialized business units serving a wide range of industry sectors.
- Revenue
- $23.0B
- Employees
- 62,000
- Founded
- 1845
- Headquarters
- Pittsburgh, United States of America
What 6 Arbolus experts think of PNC
The NPS distribution is strongly positive, with 60% giving a perfect 10, one respondent at 8, and one at 7. All respondents with known implementation stages have been with PNC for over a year, indicating high stickiness. However, renewal intent remains unclear among 40% of the pool, as both Influencers marked 'Not Sure'. The dominant theme is strong satisfaction and platform entrenchment, counterbalanced by renewal process ambiguity.Overall Customer Sentiment: Positive
Who reviewed PNC
- C-Suite 100% (6)
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Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Feb 10
- Mar 10
- Apr 10
- Jul 10
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 8.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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