paymentworks
PaymentWorks provides a cloud-based vendor management and onboarding platform that helps large organizations verify, onboard, and maintain suppliers while reducing fraud and ensuring compliance. The platform integrates with ERP and AP systems to automate collection and validation of vendor information, tax details, and banking data. It primarily serves enterprises, higher education, healthcare, and public sector organizations on a subscription and transaction-fee basis.
- Payment Processing
- Fraud Detection & Prevention
- Accounts Payable Automation
- Revenue
- $15.0M
- Employees
- 85
- Founded
- 2014
- Headquarters
- Boston, United States of America
What 5 Arbolus experts think of paymentworks
NPS scores are generally high, with all measured NPS scores between 7 and 10, indicating overall strong endorsement. Renewal intent is positive among those responding, with all providing a definitive 'yes.' Most customers have been live for more than one year, with satisfaction rooted in automation gains, fraud risk reduction, and ease of onboarding. Key feedback themes include requests for richer AI-driven features and improved customer support responsiveness. The sentiment is positive overall, especially among high spenders and long-tenured clients.Overall Customer Sentiment: Positive
Who reviewed paymentworks
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about paymentworks.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Cumulative NPS by month
-2 over 4 months- Dec 10
- Jan 9
- Feb 8
- Apr 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Praised
- Risk Shift and Fraud Mitigation
- Comprehensive Compliance Capabilities
- Ease of Integration and Use
- AI-driven Automation
Criticised
- Security Vulnerabilities
- AI Competition and Vendor Substitution
- Pricing Pressure and Cost Increases
- Standardization Limits Customization
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 2 answers
- 9/10 Average score from customers who will renew
Report
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