PayMongo
PayMongo is a Philippine-based fintech company that provides an online payment gateway and APIs enabling businesses to accept credit and debit cards, e-wallets, and other local payment methods. It serves SMEs, startups, and larger enterprises selling online or via invoicing, and generates revenue through transaction fees and related payment services.
- Payment Processing
- Payment Orchestration & Acceptance
- Revenue
- $6.0M
- Employees
- 140
- Founded
- 2019
- Headquarters
- Taguig, Philippines
What 10 Arbolus experts think of PayMongo
NPS scores are widely distributed between 6 (low satisfaction) and 10 (high satisfaction), with no single cluster dominating. 37.5% of experts expressed strong positive sentiment (NPS 9–10), with another 50% in the neutral range (NPS 7–8). Renewal intent is uncertain for a majority, with only two experts indicating clear intent to renew and one indicating intent to leave. Most customers are within Less Than 1 Year or Pilot implementation stages, with one in OffBoarding. Key themes inferred are early adoption, pilot evaluation, and need for better clarity around service experience. Overall Customer Sentiment: Neutral
Who reviewed PayMongo
- C-Suite 70% (7)
- Director 10% (1)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 6 answers
- 0% 1 answer
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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