Paynetics
Paynetics is a regulated electronic money institution that provides card issuing, acquiring, and embedded payments solutions for fintechs, banks, and businesses across Europe. It offers APIs and white-label services for virtual and physical cards, IBAN accounts, and payment processing, generating revenue through transaction fees, interchange, and service contracts. The company focuses on enabling digital payment products and embedded finance propositions for partners rather than serving consumers directly.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $18.0M
- Employees
- 160
- Founded
- 2016
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of Paynetics
NPS distribution presents two clusters: a high satisfaction segment (NPS 8–9, 45% of responses) and a moderate/low satisfaction segment (NPS 3–7, 55%). 54% of users indicate positive renewal intent, with the remainder largely unsure and one clear negative. Stickiness patterns show 54% are in more than one year of implementation, while pilots and new adopters constitute the rest. Key themes include strong satisfaction among high spenders and mature users, contrasted by uncertainty among low-mid spend, influencer-driven accounts.Overall Customer Sentiment: Neutral
Who reviewed Paynetics
- C-Suite 57% (8)
- Director 29% (4)
- Manager 14% (2)
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Sentiment
0 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 6
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Aug 7
- Sep 7
- Dec 7
- Mar 7
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 31%Plan to renew, by seniority
- 0% 8 answers
- 100% 3 answers
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 5.9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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