INVOICE CLOUD
InvoiceCloud provides a cloud-based electronic bill presentment and payment platform that enables municipalities, utilities, insurance carriers, and other billers to deliver digital bills and accept payments across web, mobile, IVR, and agent-assisted channels. The company generates revenue through SaaS subscription fees and payment transaction fees paid by enterprise and public-sector clients.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $160.0M
- Employees
- 550
- Founded
- 2009
- Headquarters
- Braintree, United States of America
What 21 Arbolus experts think of INVOICE CLOUD
The NPS distribution is moderately favorable, with most experts rating their experience in the 7–8 range and only a minority expressing neutral sentiment. Renewal intent is generally positive but not universal, as some Influencers remain undecided while most Users show strong intent to renew. Stickiness is solid, with the majority of respondents in the more-than-one-year adoption phase or actively renewing. Experts consistently highlight user-friendliness, implementation support, and overall reliability as major strengths, while also noting integration and analytics as evolving needs.Overall Customer Sentiment: Positive
Who reviewed INVOICE CLOUD
- C-Suite 67% (14)
- Director 19% (4)
- Manager 14% (3)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about INVOICE CLOUD.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 21 scored reviews- Promoters 5
- Passives 13
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Dec 7
- Feb 7
- Mar 7
- May 7
- Jul 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 20 across 3 companies.
Praised
- Advanced Analytics Expansion
- Growth Through Feature Enhancement
- Better Integration Capabilities
- Reliable and Secure Platform
Criticised
- Price Competition
- Integration and Security Concerns
- Enterprise Feature Gaps
- Potential Price Sensitivity
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 69% 13 answers
- 33% 3 answers
- 0% 1 answer
- 7.9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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