Arbolus Intelligence

ION

on.iongroup.com · Londonderry County Borough, United Kingdom

ION is a global provider of trading, treasury, and risk management software and data solutions for financial institutions, corporates, and market infrastructure providers. The company offers platforms for electronic trading, treasury and cash management, risk analytics, and post-trade processing, generating revenue through software licensing, subscriptions, and related services. It also provides data, analytics, and workflow tools that support decision-making and operational efficiency across capital markets and corporate finance functions.

  • Treasury Management
  • Data Integration & ETL
  • Business Intelligence & Dashboards
Listed in
Revenue
$2.2B
Employees
11,000
Founded
1999
Headquarters
Londonderry County Borough, United Kingdom

What 5 Arbolus experts think of ION

The NPS scores are consistently in the 7–8 range, indicating general satisfaction. 100% of Influencers express a clear intent to renew, while User renewal intent is more varied, with 50% unsure. All experts report more than one year of use, reflecting high stickiness. Positive sentiment is driven by exchange coverage, post-trade functionality, and platform reliability, whereas contract rigidity and aging modules are key negative themes. Positive

Who reviewed ION

Total customers 5 5 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 40% (2)
  • Manager 20% (1)
Operations Leader C-Suite NPS 8 Submitted Apr 2026
Operations Leader C-Suite NPS 7 Submitted Aug 2026
Executive Director NPS 7 Undecided Submitted Oct 2025

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about ION.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

0 Net Promoter Score, from 5 scored reviews
  • Promoters 0
  • Passives 5
  • Detractors 0

Cumulative NPS by month

+0 over 5 months
  • Oct 7
  • Jan 7
  • Apr 7
  • Aug 7
  • Oct 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 20 across 3 companies.

Praised

  • Industry-leading Exchange Connectivity
  • Strong Pre- and Post-trade Risk Controls
  • Trusted by Major Financial Entities
  • Improved Module Integration

Criticised

  • Ongoing Integration Challenges
  • Emergence of Cloud-native Competitors
  • Non-scalable Pricing Structure
  • Dated Interfaces and Product Integration

What customers say

Industry-leading Exchange Connectivity
“I rely on ION for its broad exchange connectivity and deep functionality in futures and derivatives, which sets it apart in the market.”
Strong Pre- and Post-trade Risk Controls
“The platform gives us robust pre-trade risk, margin checks, and post-trade reconciliation workflows that meet both regulatory and business requirements.”
Trusted by Major Financial Entities
“I recommend ION to clearing firms and brokers that need a complete, proven futures solution trusted by larger exchanges and FCMs.”

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by ION customers

Report

Customer Report - Oct 2026 Oct 2026 5 + 1

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