Itaú Unibanco
Itaú Unibanco is a Brazilian financial services conglomerate that provides retail, commercial, and investment banking, as well as asset management, insurance, and credit services to individuals, SMEs, and large corporations primarily in Brazil and across Latin America. The bank generates revenue through interest income on loans and credit products, fees from banking and investment services, card and payment operations, and insurance and asset management activities. It operates through a large branch and digital network, serving both domestic and international clients.
- Revenue
- $27.0B
- Employees
- 100,000
- Founded
- 1924
- Headquarters
- São Paulo, Brazil
What 5 Arbolus experts think of Itaú Unibanco
NPS distribution from available data shows 60% of responses as promoters (scores 9–10), with the remainder (40%) in the passive (scores 7–8) range. No detractor scores were recorded. Renewal intent is mixed, with the only respondent providing input marked as Not Sure. Customer stickiness is high, as 100% of the experts are in the More Than 1 Year implementation stage.The patterns indicate a stable existing user base with generally positive sentiment, but unclear renewal outlook among the key spending stakeholders.Overall Customer Sentiment: Positive
Who reviewed Itaú Unibanco
- C-Suite 100% (5)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from undecided customers
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