Kaiser Permanente

kp.org · Oakland, United States of America

Kaiser Permanente is an integrated managed care consortium that combines health insurance plans with owned and affiliated hospitals and medical groups to deliver healthcare services to individuals, employers, and government programs in the United States. It generates revenue primarily through prepaid health plan premiums and related healthcare services across its network of facilities and physicians.

Revenue
$105.0B
Employees
320,000
Founded
1945
Headquarters
Oakland, United States of America

What 7 Arbolus experts think of Kaiser Permanente

7 customers have reviewed Kaiser Permanente so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Kaiser Permanente

Total customers 7 7 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 86% (6)
  • Director 14% (1)
Operations Leader Director NPS 5
Operations Leader C-Suite NPS 6 Undecided
Marketing Leader C-Suite NPS 7

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Sentiment

-28 Net Promoter Score, from 7 scored reviews
  • Promoters 0
  • Passives 5
  • Detractors 2

Cumulative NPS by month

-1 over 6 months
  • Jul 8
  • Dec 7
  • Jan 7
  • May 6
  • Jul 7
  • Oct 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -28 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • 7/10 Average score from undecided customers

For people who use Kaiser Permanente

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