Koinly
Koinly provides cloud-based cryptocurrency tax and portfolio tracking software that helps individuals, investors, and accountants automatically aggregate transaction data from exchanges, wallets, and blockchains to generate compliant tax reports. The platform monetizes through subscription plans and paid tax report downloads tailored to different jurisdictions.
- Tax Automation
- Accounting & Bookkeeping Software
- Revenue
- $8.0M
- Employees
- 80
- Founded
- 2018
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Koinly
NPS responses tilt positive with a high average (6-9), especially among high spend and long-term users. Renewal intent is generally strong, though some uncertainty persists among lower-NPS and newer users. The majority of implementation stages exceed one year, suggesting stickiness among established customers. Key positive feedback centers on automation, multi-wallet consolidation, and reduction in manual reconciliation. Core improvement areas are pricing and manual corrections.Overall Customer Sentiment: Positive
Who reviewed Koinly
- C-Suite 40% (2)
- Manager 60% (3)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Koinly.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Sep 8
- Feb 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Praised
- Multi-Exchange Integration
- Comprehensive Automation
- Detailed Tax Reporting
- Strengthen AI-Driven Automation
Criticised
- AI and Automation Advancements Elsewhere
- Incomplete Exchange/Wallet Support
- Competitive Pricing Pressure
- Cost Considerations
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 7.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
More in Data & Analytics and Financial Services & Payments
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