IQ-EQ

iqeq.com · Luxembourg, Luxembourg

IQ-EQ is a global investor services firm that provides fund administration, corporate and private wealth services to asset managers, multinational corporations, family offices and private clients. It offers solutions including fund and corporate structuring, administration, regulatory and compliance support, and fiduciary services across multiple jurisdictions. The company generates revenue through recurring administration, advisory and fiduciary service fees.

  • IT Consulting & Implementation
Revenue
$600.0M
Employees
5,000
Founded
2011
Headquarters
Luxembourg, Luxembourg

What 17 Arbolus experts think of IQ-EQ

NPS scores skew positive (8–10) for over half of respondents, with especially high ratings from Influencers in established implementations. Renewal intent remains mixed: 2 respondents indicate intent to renew, 4 are unsure, and 1 has declined renewal. Stickiness is strongest among customers in the MoreThan1Year and mid/high spend segments, while those in pilots or offboarding stages show weaker sentiment. Theme: positive sentiment from senior buyers, but renewal uncertainty is notable at pilot or transitional stages.Overall Customer Sentiment: Positive

Who reviewed IQ-EQ

Total customers 17 16 current · 1 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 76% (13)
  • Director 24% (4)
Revenue Leader C-Suite NPS 10
Generalist Manager Director NPS 7
Finance Leader C-Suite NPS 8

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Sentiment

11 Net Promoter Score, from 17 scored reviews
  • Promoters 7
  • Passives 5
  • Detractors 5

Cumulative NPS by month

-1 over 6 months
  • Mar 9
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 2
  • Undecided 5
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 20% 5 answers
  • Director 33% 3 answers
  • 9/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

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