POINT AND PAY
Point & Pay provides electronic payment processing solutions for government agencies, utilities, and other public sector entities, enabling citizens to make tax, court, utility, and other municipal payments online, by phone, or in person. The company offers a SaaS-based platform with integrated payment gateways, compliance, and reporting tools tailored to public sector workflows. It generates revenue through transaction fees and service contracts with its institutional clients.
- Payment Processing
- Revenue
- $18.0M
- Employees
- 80
- Founded
- 2000
- Headquarters
- Kirkland, United States of America
What 6 Arbolus experts think of POINT AND PAY
NPS distribution skews positive, with 67% of experts rating Point & Pay 7 or higher, although a minority registered lower scores (NPS 4). Renewal intent is mixed: 66% are not sure about renewal, and 33% indicate an intent not to renew, with key drivers linked to offboarding or uncertainty in longer-term fit. Stickiness varies, as some accounts are in mature stages (>1 year), while others are actively transitioning away. Key quantitative themes include wavering commitment, moderate overall satisfaction, and a customer base primarily in evaluation or offboarding states.Overall Customer Sentiment: Neutral
Who reviewed POINT AND PAY
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Nov 7
- Dec 8
- Jan 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 10 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 4 answers
- 0% 1 answer
- 8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
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