Paymentology, Ltd.
Paymentology is a global payment processing and card issuing platform that provides banks, fintechs, and other financial institutions with cloud-based infrastructure to launch and manage debit, credit, and prepaid card programs. Its services include real-time transaction processing, card management, and value-added features such as advanced data analytics and fraud controls, monetized through usage-based and SaaS-style fees. The company supports multi-currency, multi-region programs and works with clients across developed and emerging markets.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $70.0M
- Employees
- 450
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Paymentology, Ltd.
NPS scores range from 3 to 10, with half the responses at or above 7, but overall renewal intent remains weak: 43% Yes, 57% No. Major spenders are negative on renewal despite their investment. Implementation stages skew to pilot and early deployments, and there is a notable presence of offboarding users. The data indicate mixed satisfaction, generally driven by challenges with value realization and implementation progress.Overall Customer Sentiment: Neutral
Who reviewed Paymentology, Ltd.
- C-Suite 71% (5)
- Manager 29% (2)
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Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 4 months- Aug 8
- Jul 8
- Apr 8
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 8/10 Average score from customers who will renew
- 5/10 Average score from customers not renewing
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