CCH
CCH is a professional information, software, and services provider focused on tax, accounting, audit, and legal compliance, offering research content, workflow tools, and compliance software primarily to accounting firms, corporations, and legal professionals. It operates as a key brand of Wolters Kluwer, monetizing through subscriptions, licenses, and related professional services for its digital and print solutions.
- Tax Automation
- Accounting & Bookkeeping Software
- Document Management & E-signature
- Revenue
- $1.5B
- Employees
- 5,000
- Founded
- 1913
- Headquarters
- Chicago Loop, United States of America
What 14 Arbolus experts think of CCH
NPS scores are broadly distributed: 15% Promoters (score 9–10), 46% Passives (score 7–8), and 39% Detractors (score 0–6). Renewal intent is mixed: 38% express intent to renew, 23% do not intend to renew, and 23% are unsure, with the remainder unreported. Most respondents are in long-term use stages (>1 year), but offboarding and pilot phases are also present, reflecting a mix of stickiness and churn risk.Overall Customer Sentiment: Neutral
Who reviewed CCH
- C-Suite 77% (11)
- Director 23% (3)
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Sentiment
-35 Net Promoter Score, from 14 scored reviews- Promoters 1
- Passives 7
- Detractors 6
Cumulative NPS by month
-2 over 6 months- Dec 8
- Mar 7
- Apr 6
- May 7
- Jun 7
- Jul 6
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 50% 2 answers
- 7.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by CCH customers
More in Consulting & Professional Services and ERP Software
Other companies in both categories with a customer report.
For people who use CCH
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