Workiva
Workiva is a cloud-based software company that provides a connected reporting and compliance platform used by finance, accounting, risk, and regulatory teams to manage complex reporting, audit, and ESG processes. Its platform integrates data from multiple systems, supports collaboration, and helps organizations meet financial reporting, SEC filing, internal controls, and compliance requirements. Workiva generates revenue through subscriptions and related services sold primarily to enterprises and large organizations across industries.
- Business Intelligence & Dashboards
- GRC & Compliance Automation
- Document Management & E-signature
- Revenue
- $730.0M
- Employees
- 2,500
- Founded
- 2008
- Headquarters
- Amesbury, United States of America
What 117 Arbolus experts think of Workiva
Across 114 NPS responses, 40 are promoters, 51 passives, and 23 detractors, for an estimated NPS of 15. Renewal intent is mixed but leans positive among respondents who provided an answer; a notable portion are unsure or report no intent to renew. Implementation is established for many customers, though the pool also includes pilots, early deployments, uncertain stages, and offboarding. Qualitative feedback highlights linked data, audit trails, collaboration, and reduced spreadsheet effort as strengths; cost, complexity, manual data preparation, integration effort, and implementation resource requirements are recurring reservations.Overall Customer Sentiment: Positive
Who reviewed Workiva
- C-Suite 59% (69)
- Director 27% (32)
- Manager 14% (16)
Employer names and spend open in the full report, along with the other 114 customers.
Everything 117 customers told us about Workiva.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 117 scored reviews- Promoters 41
- Passives 53
- Detractors 23
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 19 reviews, accumulated up to each month. Category median 25 across 19 companies.
Praised
- Advance AI-supported reporting
- Expand adoption with less manual work
- Automate granular ESG data collection
- Connected collaboration and control
Criticised
- AI-enabled alternatives and simplicity
- Security and data integrity risk
- Competition on automation and integration
- Complexity for simpler workflows
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 67% 45 answers
- 57% 23 answers
- 56% 9 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Workiva customers
Report
More in Data & Analytics and Workplace & Productivity
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