Arbolus Intelligence

Xapien

digital-insight.com · Londonderry County Borough, United Kingdom

Xapien provides an AI-powered research platform that automates background checks and due diligence on individuals and entities, aggregating and analyzing open-source and online data to produce structured risk and insight reports for financial institutions, professional services firms, and corporates. The company generates revenue through subscription-based access and usage-based fees for its cloud-based software. Its tools are used for KYC, onboarding, compliance, and reputational risk assessments.

  • Document & Vision AI
  • Fraud Detection & Prevention
  • Cybersecurity Services
Listed in
Revenue
$6.0M
Employees
45
Founded
2018
Headquarters
Londonderry County Borough, United Kingdom

What 6 Arbolus experts think of Xapien

NPS scores range from 3 to 9, indicating varied experiences. 40% of experts express clear intent to renew, with higher spending influencers favoring renewal. Stickiness is higher in pilot and recent deployments, but caution emerges in offboarding or unclear implementation stages. Expert feedback highlights strong UI, reputable brand, and robust support but notes shortcomings around API standardization, complex licensing, high cost, and lack of advanced AI features compared to market expectations.Overall Customer Sentiment: Neutral

Who reviewed Xapien

Total customers 6 6 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Manager 33% (2)
Founder C-Suite NPS 9 Will renew Submitted Feb 2026
Operations Manager Manager NPS 4 Undecided Submitted Apr 2026
Generalist Partner C-Suite NPS 3 Submitted May 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Xapien.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-50 Net Promoter Score, from 6 scored reviews
  • Promoters 1
  • Passives 1
  • Detractors 4

Cumulative NPS by month

-3 over 6 months
  • Feb 9
  • Mar 8
  • Apr 7
  • May 6
  • Jun 6
  • Aug 6

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 8 across 5 companies.

Praised

  • Growth in Retail Banking
  • Unified Platform Demand
  • AI and Feature Expansion
  • Market Reputation and Leadership

Criticised

  • Innovation and Product Roadmap Misalignment
  • Cost and Licensing Complexity
  • AI-Driven Competitor Displacement
  • Integration and API Standardization Limitations

What customers say

Market Reputation and Leadership
“Brand value and leadership are significant reasons I would recommend Xapien, as they demonstrate trustworthiness in the compliance sector.”
Strong User Interface
“I find the UI is great, responsive, and the design architecture stands out compared to other onboarding tools we use.”
Support and Consulting Quality
“The support, sales, and negotiation teams are reliable and consulting expertise keeps us up to date and well-informed.”

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Manager 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 4/10 Average score from undecided customers

Top alternatives

Most weighed by Xapien customers

Report

Customer Report - Sep 2026 Sep 2026 6 + 0

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