ZeroFOX
ZeroFox is a cybersecurity company that provides an external attack surface management and digital risk protection platform that monitors the public internet, social media, dark web, and other external channels to identify and remediate threats targeting organizations. It serves enterprises and public sector customers with solutions for brand protection, account takeover prevention, data leakage detection, and threat intelligence, generating revenue through subscription-based SaaS and related services. The company also offers managed threat intelligence and incident response support to help customers reduce business risk from external cyber threats.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Fraud Detection & Prevention
- Revenue
- $200.0M
- Employees
- 750
- Founded
- 2013
- Headquarters
- Baltimore, United States of America
What 29 Arbolus experts think of ZeroFOX
NPS responses are widely distributed, with 38% providing NPS of 9+, 28% responding 7-8, and the rest reporting lower or not sure. Renewal intent shows mixed results: only a subset of high spend or long-term users confirm renewal, with many unsure or not planning to renew. Stickiness is high among users with >1 year of implementation, but offboarding and pilot stages suggest potential churn. Key feedback themes highlight excellent coverage and detection, but also significant manual effort, alert noise, and operational overhead. Overall Customer Sentiment: Neutral
Who reviewed ZeroFOX
- C-Suite 69% (20)
- Director 21% (6)
- Manager 10% (3)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about ZeroFOX.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 29 scored reviews- Promoters 11
- Passives 15
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Praised
- Broad External Visibility
- Integrated Investigation and Takedown
- Alignment with Enterprise Priorities
- Enhanced Signal Quality
Criticised
- Operational Overhead
- False Positives
- Alert Tuning Requirement
- Alert Fatigue
What customers say
Renewal intent
Plan to renew 35%Plan to renew, by seniority
- 40% 15 answers
- 20% 5 answers
- 8.9/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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Report
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