ZIMPERIUM

zimperium.com · Addison, United States of America

Zimperium is a cybersecurity company that provides mobile threat defense and mobile application security solutions to enterprises, financial institutions, and government agencies. Its platform protects smartphones and tablets from device, network, phishing, and application-based attacks and secures mobile apps with in-app protection and runtime application self-protection (RASP). The company generates revenue through subscriptions and licenses to its SaaS and on-premise security products and related services.

  • Endpoint & Device Security
  • Application & Code Security
  • Cybersecurity Services
Revenue
$65.0M
Employees
260
Founded
2010
Headquarters
Addison, United States of America

What 16 Arbolus experts think of ZIMPERIUM

NPS scores are skewed positive, with 50% registering scores of 9 or 10 and the majority above 7. Renewal intent aligns strongly with high spenders and longer tenured customers, with pilot and low-spend users expressing more uncertainty. Stickiness increases at the MoreThan1Year stage, supporting higher satisfaction and loyalty. Key themes include high satisfaction among mature enterprise customers and a need to address hesitancy among newer or lower-spend users.Overall Customer Sentiment: Positive

Who reviewed ZIMPERIUM

Total customers 16 13 current · 3 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 56% (9)
  • Director 31% (5)
  • Manager 12% (2)
Executive C-Suite NPS 9 Will renew
Revenue Partner Manager NPS 8 Will renew
Engineering Leader Director NPS 10 Will renew

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Sentiment

31 Net Promoter Score, from 16 scored reviews
  • Promoters 7
  • Passives 7
  • Detractors 2

Cumulative NPS by month

-1 over 6 months
  • Sep 9
  • Oct 9
  • Sep 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 33 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 8
  • Undecided 7
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 44% 9 answers
  • Director 60% 5 answers
  • Manager 50% 2 answers
  • 8.8/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

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