Thales
Thales is a global technology company that designs and delivers systems, software, and services for defense, aerospace, space, cybersecurity, and digital identity markets, serving governments, critical infrastructure operators, and enterprises. It generates revenue through the sale, integration, and long-term support of mission-critical hardware and software systems, as well as related consulting and managed services.
- Cybersecurity Services
- Cloud Infrastructure & Hosting
- Application & Code Security
- Revenue
- $21.0B
- Employees
- 81,000
- Founded
- 2000
- Headquarters
- Courbevoie, France
What 31 Arbolus experts think of Thales
NPS scores are highly favorable, with 65% of respondents scoring 9 or above and only a small proportion below 7. Renewal intent is strongly positive among high spenders and established deployments, with multiple influencers indicating continued partnership. The majority of customers are in long-term implementation stages, further supporting high stickiness, while pilot users show moderate satisfaction. Customer sentiment is Positive.
Who reviewed Thales
- C-Suite 65% (20)
- Director 29% (9)
- Manager 6% (2)
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Sentiment
35 Net Promoter Score, from 31 scored reviews- Promoters 15
- Passives 12
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 33 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 64% 14 answers
- 86% 7 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
Top alternatives
Most weighed by Thales customers
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