THOMSON REUTERS CLEAR
Thomson Reuters CLEAR is an investigative research and risk intelligence platform that aggregates public records, proprietary data, and analytics to help law enforcement, government agencies, financial institutions, and corporate investigators verify identities, detect fraud, and conduct due diligence. The product is sold as a subscription-based SaaS and data service under the broader Thomson Reuters portfolio. It generates revenue through licenses, seats, and data access fees for investigative and compliance workflows.
- Fraud Detection & Prevention
- Data Integration & ETL
- Revenue
- $6.5B
- Employees
- 26,000
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 126 Arbolus experts think of THOMSON REUTERS CLEAR
The quantitative ratings are concentrated in the 7–10 range, with some lower scores, including ratings of 1, 4, 5 and 6. Renewal intent is recorded for only a subset of respondents and includes yes, unsure and no responses; the data do not support treating the whole pool as committed to renew. Most implementation-stage entries indicate use for more than one year, although there are also pilots, newer deployments, unsure stages and offboarding cases. Qualitatively, the detailed feedback recognizes broad information access, consolidated research and traceability, while flagging manual workflows, an interface that may feel less intuitive than AI-native alternatives, and concerns about price and automation. These signals suggest positive utility alongside meaningful modernization expectations.Overall Customer Sentiment: Positive
Who reviewed THOMSON REUTERS CLEAR
- C-Suite 71% (89)
- Director 18% (23)
- Manager 11% (14)
Employer names and spend open in the full report, along with the other 123 customers.
Everything 126 customers told us about THOMSON REUTERS CLEAR.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 126 scored reviews- Promoters 49
- Passives 62
- Detractors 15
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Praised
- Improve monitoring, visualization and connectivity
- Build natural-language research workflows
- Make AI outputs explainable and source-linked
- Broad information consolidated for research
Criticised
- Manual navigation remains a friction point
- Search and interface feel behind newer tools
- Insights and summaries need extra effort
- A more complete competing solution could prompt a switch
What customers say
Renewal intent
Plan to renew 51%Plan to renew, by seniority
- 50% 46 answers
- 57% 7 answers
- 50% 6 answers
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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