IDEMIA
IDEMIA is a global provider of identity technologies and security solutions, offering biometric systems, secure ID documents, SIM and payment cards, and digital identity platforms for governments, financial institutions, and enterprises. The company generates revenue by supplying hardware, software, and managed services that enable secure identification, authentication, and payment transactions. Its offerings are used in areas such as border control, civil ID, mobile connectivity, and financial services security.
- Identity & Access Management
- Payment Processing
- Cybersecurity Services
- Revenue
- $3.0B
- Employees
- 15,000
- Founded
- 2017
- Headquarters
- Courbevoie, France
What 15 Arbolus experts think of IDEMIA
NPS scores are concentrated between 7 and 10, with 69% of experts rating IDEMIA at 8 or above. 81% of experts (with available data) indicate intent to renew, and the majority are either in mature post-implementation stages or active pilots. Key sentiment drivers include strong perceived value and stickiness in aviation and security. Overall Customer Sentiment: Positive.
Who reviewed IDEMIA
- C-Suite 40% (6)
- Director 40% (6)
- Manager 20% (3)
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Sentiment
40 Net Promoter Score, from 15 scored reviews- Promoters 8
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jul 8
- Nov 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 50% 6 answers
- 83% 6 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by IDEMIA customers
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
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