IDnow GmbH
IDnow GmbH provides digital identity verification and electronic signature solutions that enable businesses to onboard and authenticate customers remotely while meeting regulatory requirements such as KYC and AML. Its platform combines automated and human-assisted ID checks, video identification, and document verification for sectors including financial services, mobility, and telecommunications. The company generates revenue through subscription and usage-based fees for its SaaS and API-based identity services.
- Identity & Access Management
- Fraud Detection & Prevention
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2014
- Headquarters
- Munich, Germany
What 28 Arbolus experts think of IDnow GmbH
NPS scores for IDnow skew high, with most experts rating 7 or higher and multiple giving 9. Renewal intent is strong among banking and compliance leaders, especially those in longer-term or high-spend engagements. Stickiness is highest for customers with multi-year implementations. Key qualitative themes underline the company's robust regulatory alignment, integration strengths, and reliable performance. However, limitations cited include flexibility constraints, coverage limitations outside Germany, and some price sensitivity among commoditized users. Overall Customer Sentiment: Positive
Who reviewed IDnow GmbH
- C-Suite 61% (17)
- Director 32% (9)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about IDnow GmbH.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
32 Net Promoter Score, from 28 scored reviews- Promoters 12
- Passives 13
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 27 across 9 companies.
Praised
- Tailor-Made Solutions and Technological Investment
- Reliable Regulatory Compliance
- Integration and Automation Excellence
- Efficiency Gains Drive Adoption
Criticised
- Pricing and SLA Pressure
- Price Sensitivity from Regulatory Change
- Competitive Disadvantage on International Reach
- Flexibility and Cost for Complex Enterprises
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 58% 12 answers
- 71% 7 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by IDnow GmbH customers
Report
More in Security & Compliance and Financial Services & Payments
Other companies in both categories with a customer report.
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