1Password
1Password is a cybersecurity software company that provides a password manager and secrets management platform for individuals, families, and businesses. Its products securely store and autofill passwords, credentials, and sensitive data across devices, and offer admin controls, provisioning, and security reporting for teams and enterprises. The company generates revenue through subscription plans for consumers and organizations of varying sizes.
- Identity & Access Management
- Endpoint & Device Security
- Revenue
- $250.0M
- Employees
- 1,000
- Founded
- 2005
- Headquarters
- Toronto, Canada
What 71 Arbolus experts think of 1Password
NPS scores cluster at 8–10 (70%), with most experts indicating positive to very positive sentiment. Renewal intent is strong among high and mid spenders, tied to the maturity of their implementation and critical use cases. A minority (less than 10%) have expressed renewal uncertainty, usually due to budget or evolving needs. Customers in the MoreThan1Year implementation stage comprise the majority, reflecting strong platform stickiness. Key feedback themes highlight security, ease of use, enterprise readiness, and integration capabilities as major positives, with cost, self-hosting limitations, and minor administrative friction as primary negatives.Positive
Who reviewed 1Password
- C-Suite 72% (51)
- Director 14% (10)
- Manager 14% (10)
Employer names and spend open in the full report, along with the other 68 customers.
Everything 71 customers told us about 1Password.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
53 Net Promoter Score, from 71 scored reviews- Promoters 42
- Passives 25
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 53 across 3 companies.
Praised
- Enterprise feature demand
- Automation and integration expansion
- Targeting cost-sensitive organizations
- Superior secrets management
Criticised
- Pricing relative to alternatives
- Overlap with free solutions
- Lack of on-premises solution for compliance
- Regulatory constraints and cloud skepticism
What customers say
Renewal intent
Plan to renew 87%Plan to renew, by seniority
- 84% 32 answers
- 83% 6 answers
- 100% 3 answers
- 100% 5 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by 1Password customers
Report
More in Workplace & Productivity and Security & Compliance
Other companies in both categories with a customer report.
For people who use 1Password
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