Abrigo
Abrigo provides risk management, compliance, and lending software to U.S. financial institutions, helping banks and credit unions manage BSA/AML and fraud risk, credit risk, portfolio risk, and regulatory reporting. The company generates revenue through subscription software, implementation, and related advisory services. Its solutions support functions such as loan origination, CECL/ALLL, stress testing, and anti-money laundering monitoring.
- Risk & Compliance Software
- Lending & Credit Software
- Fraud Detection & Prevention
- Revenue
- $160.0M
- Employees
- 650
- Founded
- 2019
- Headquarters
- Charlotte Harbor, United States of America
What 11 Arbolus experts think of Abrigo
NPS scores for Abrigo are generally positive, with a range predominantly between 7 and 8, though one notable detractor at 4 indicates room for improvement among some larger or more complex institutions. Renewal intent trends toward the positive, with a majority indicating intent to renew, though there are instances of uncertainty or non-renewal associated with greater feature demands or transitioning needs. Most customers are in stages of mature adoption, with the exception of one entity that is offboarding. Key themes in feedback include strong workflow integration, mission-critical compliance support, and the need for improved flexibility and customization. Overall Customer Sentiment: Positive
Who reviewed Abrigo
- C-Suite 36% (4)
- Director 55% (6)
- Manager 9% (1)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Abrigo.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 11 scored reviews- Promoters 1
- Passives 9
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Jul 8
- Jan 7
- Apr 7
- Jul 7
- Aug 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Praised
- Risk and Compliance Automation
- Consistent Compliance and Lending Workflows
- Ease of Use for Compliance Programs
- Broader Workflow Coverage
Criticised
- Limited Digital Borrower Experience
- Lack of Advanced Trend Reporting
- Interface and Customization Limitations
- Emergence of Advanced Digital Platforms
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 67% 3 answers
- 100% 1 answer
- 7.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Abrigo customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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