Action1

action1.com · Houston, United States of America

Action1 provides a cloud-native remote monitoring and management platform that enables IT teams to securely manage, patch, and support Windows endpoints across distributed organizations. The company serves MSPs and internal IT departments by offering tools for software deployment, vulnerability remediation, and remote support delivered as a SaaS subscription. Its revenue comes primarily from recurring subscription fees for its endpoint management and security services.

  • Endpoint & Device Security
  • IT Consulting & Implementation
Revenue
$12.0M
Employees
120
Founded
2018
Headquarters
Houston, United States of America

What 5 Arbolus experts think of Action1

The NPS distribution is skewed toward promoters, with 66.7% of scores at 9 or 10 and only one score at 7. Renewal intent is documented as 100% among high spenders and influencers. Stickiness is strong, with 83.3% of responses indicating more than one year of implementation, supporting high platform adoption. Positive sentiment is highest among IT influencers with long-term use; users in pilot stages report moderately high but lower NPS.Overall Customer Sentiment: Positive

Who reviewed Action1

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Manager 20% (1)
Security Leader C-Suite NPS 9 Will renew
Engineering Manager Manager NPS 10 Will renew
Other Generalist C-Suite NPS 7

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Sentiment

80 Net Promoter Score, from 5 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 0

Cumulative NPS by month

-1 over 3 months
  • May 10
  • Jul 9
  • Aug 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 46 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Manager 100% 1 answer
  • 9.8/10 Average score from customers who will renew

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