ADT Security Services
ADT Security Services is a provider of electronic security, fire protection, and monitoring services for residential, small business, and commercial customers across North America. The company designs, installs, and monitors alarm systems, video surveillance, access control, and smart home solutions, generating revenue through equipment sales, installation fees, and recurring monitoring subscriptions. It also offers integrated security and life safety solutions for enterprise and national account clients.
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $6.5B
- Employees
- 22,000
- Founded
- 1874
- Headquarters
- Boca Raton, United States of America
What 5 Arbolus experts think of ADT Security Services
NPS distribution reveals a moderate to positive range: 40% of responses are NPS 6, 20% at NPS 3, 20% at NPS 8, and 20% at NPS 9. Long-term adoption is universal (100% >1 year). Among those with spend data, all indicated renewal intent. The most positive sentiment appears tied to higher spend. No responses indicate strong detractors.Overall Customer Sentiment: Positive
Who reviewed ADT Security Services
- C-Suite 40% (2)
- Director 20% (1)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 1
- Detractors 3
Cumulative NPS by month
-2 over 3 months- Mar 8
- Jul 6
- Aug 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 8/10 Average score from customers who will renew
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