ADT
ADT Inc. is a security and smart home solutions provider that offers monitored alarm systems, video surveillance, access control, and automation services to residential, small business, and commercial customers across North America. The company generates revenue primarily through installation fees and recurring monthly monitoring and service subscriptions.
- IoT & Edge Platforms
- Managed IT & Cloud Services
- Revenue
- $6.5B
- Employees
- 22,000
- Founded
- 1874
- Headquarters
- Boca Raton, United States of America
What 17 Arbolus experts think of ADT
NPS scores range from 0 to 10, with an average near 7.3, and 31% of responses being promoters (score 9-10). Renewal intent is strong: 58% indicate 'Yes', 29% are 'Not Sure', and 7% are 'No'. Most customers are in the 'MoreThan1Year' implementation stage, indicating high stickiness and long-term engagement. High spenders and those in longer adoption stages show more positive sentiment, while pilot phase users present moderate or uncertain commitment. Overall Customer Sentiment: Positive
Who reviewed ADT
- C-Suite 59% (10)
- Director 24% (4)
- Manager 18% (3)
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Sentiment
-5 Net Promoter Score, from 17 scored reviews- Promoters 5
- Passives 6
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Apr 6
- May 6
- Jun 6
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 63% 8 answers
- 50% 2 answers
- 0% 2 answers
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 0/10 Average score from customers not renewing
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