nCino, Inc.
nCino, Inc. provides a cloud-based banking operating system that helps financial institutions digitize and automate lending, account opening, and other core banking workflows. Built primarily on the Salesforce platform, its software serves banks, credit unions, and other lenders by streamlining front-, middle-, and back-office processes and improving regulatory compliance and customer experience. The company generates revenue through subscription-based SaaS licenses, implementation services, and related support and training for financial institutions globally.
- Business Process Management
- IT Consulting & Implementation
- Revenue
- $490.0M
- Employees
- 1,900
- Founded
- 2012
- Headquarters
- Wilmington Manor, United States of America
What 35 Arbolus experts think of nCino, Inc.
NPS scores are skewed toward the positive, with 62% scoring 8 or higher, and a weighted average NPS above 8 among high spenders and Influencers. Renewal intent is confirmed in 76% of responses, with only 8% indicating non-renewal and 16% unsure. Stickiness is strong: 80% report being at 'More Than 1 Year' in implementation stage, with minimal churn. Negative sentiment is isolated to a minority of smaller or pilot-phase users. Overall Customer Sentiment: Positive
Who reviewed nCino, Inc.
- C-Suite 85% (30)
- Director 12% (4)
- Manager 3% (1)
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Sentiment
37 Net Promoter Score, from 35 scored reviews- Promoters 18
- Passives 12
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 74% 23 answers
- 50% 2 answers
- 8.9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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