Finastra
Finastra is a global financial software company that provides core banking, lending, payments, treasury, capital markets, and digital banking solutions to banks, credit unions, and other financial institutions. It generates revenue primarily through software licensing, cloud and managed services, and related implementation and support. The company serves institutions of all sizes, from community banks to global tier‑one banks, enabling them to modernize legacy systems and launch new financial products.
- Payment Processing
- Lending & Credit Software
- Wealth & Investment Software
- Revenue
- $1.9B
- Employees
- 8,500
- Founded
- 2017
- Headquarters
- Londonderry County Borough, United Kingdom
What 94 Arbolus experts think of Finastra
NPS scores cluster in the 7–10 range, with 60% giving an 8 or higher. Renewal intent is high—most large spenders and long-term users signal intent to renew, though some in pilot/offboarding stages express uncertainty. Over 80% report mature implementation (>1 year), correlating with higher satisfaction and embeddedness. Expert feedback consistently praises modularity, breadth of features, and scalability, with integration complexity and upgrade pace the main negative themes.Overall Customer Sentiment: Positive
Who reviewed Finastra
- C-Suite 71% (67)
- Director 23% (22)
- Manager 5% (5)
Employer names and spend open in the full report, along with the other 91 customers.
Everything 94 customers told us about Finastra.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 94 scored reviews- Promoters 27
- Passives 52
- Detractors 15
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 28 across 14 companies.
Praised
- Comprehensive Feature Breadth
- Robust Modular Architecture
- Positive Vendor Partnership
- AI and Automation Enhancement
Criticised
- Integration Challenges
- High Customization Effort
- User Experience Inconsistency
- Compliance and Region-Specific Regulation
What customers say
Renewal intent
Plan to renew 66%Plan to renew, by seniority
- 71% 52 answers
- 50% 16 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
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