finova
Finova is a technology company that provides digital lending and credit management software for financial institutions and fintechs, helping them automate loan origination, underwriting, and servicing workflows. Its platform is used by banks, alternative lenders, and credit providers to streamline operations, improve risk management, and deliver digital customer experiences. The company generates revenue through software licensing and related implementation and support services.
- Lending & Credit Software
- IT Consulting & Implementation
- Revenue
- $6.5M
- Employees
- 45
- Founded
- 2019
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of finova
NPS scores are generally positive, with 4 out of 6 responses scoring 8 or above, and only one negative (score not below 7). Renewal intention is strong, with 66% indicating 'Yes,' 17% 'Not Sure,' and 17% 'No.' Most high NPS respondents correspond with high spend customers. In terms of stickiness, over 50% report being in production for more than a year, demonstrating sustained engagement. Key themes: high spend often aligns with high satisfaction and renewal intent, while uncertainty is concentrated among pilot-stage users. Overall Customer Sentiment: Positive
Who reviewed finova
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 8
- Jul 8
- Sep 8
- Mar 8
- Jul 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 35 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 6 answers
- 100% 1 answer
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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