Abnormal Security
Abnormal Security provides a cloud-native email security platform that uses behavioral AI to detect and block phishing, business email compromise, and other advanced email threats for enterprises using Microsoft 365 and Google Workspace. The company sells its software on a subscription basis to mid-market and large organizations across industries, integrating with existing email infrastructure to reduce fraud and security risk.
- Endpoint & Device Security
- Network & Cloud Security
- Application & Code Security
- Revenue
- $130.0M
- Employees
- 650
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 41 Arbolus experts think of Abnormal Security
NPS scores are predominantly high, with over half of experts rating Abnormal Security a 9 or 10. Renewal intent is robust, with the majority indicating a strong likelihood to renew and only a minority uncertain. Stickiness is significant, as most organizations have been live for over a year, indicating deep workflow integration. Key expert themes include superior phishing and BEC detection, improved inbox hygiene, and positive user experience, tempered by considerations around cost and change management for smaller environments. Overall Customer Sentiment: Positive
Who reviewed Abnormal Security
- C-Suite 61% (25)
- Director 27% (11)
- Manager 12% (5)
Employer names and spend open in the full report, along with the other 38 customers.
Everything 41 customers told us about Abnormal Security.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
58 Net Promoter Score, from 41 scored reviews- Promoters 26
- Passives 13
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 40 across 6 companies.
Praised
- AI-Assisted Automation in Operations
- Deeper Ecosystem Integration
- Broader Feature Coverage
- Integration and Ease of Deployment
Criticised
- Cost versus Value Dynamics
- Lagging Detection Innovation
- Emerging Competitive Solutions
- Cost Sensitivity for Smaller Organizations
What customers say
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 80% 20 answers
- 71% 7 answers
- 80% 5 answers
- 8.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Abnormal Security customers
Report
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