Darktrace
Darktrace is a cybersecurity company that provides AI-driven threat detection, response, and prevention solutions for enterprises across industries. Its platform uses machine learning to model normal behavior across networks, cloud, email, OT, and endpoints, and autonomously identifies and responds to cyber threats in real time. Darktrace generates revenue by selling its software and managed security services on a subscription basis to mid-market and large organizations globally.
- Network & Cloud Security
- Security Operations (SIEM/SOAR)
- Endpoint & Device Security
- Revenue
- $550.0M
- Employees
- 2,500
- Founded
- 2013
- Headquarters
- Cambridge, United Kingdom
What 79 Arbolus experts think of Darktrace
NPS scores skew high, with the majority in the 8–10 range, representing over 50% of total responses. Most customers report strong renewal intent, with less than 20% indicating no or unsure intent. Stickiness is strong, with over 75% of customers in post-implementation or ongoing use stages. Key themes driving this sentiment include product reliability, perceived effectiveness, and rapid deployment among high spenders.Positive
Who reviewed Darktrace
- C-Suite 73% (58)
- Director 19% (15)
- Manager 8% (6)
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Sentiment
28 Net Promoter Score, from 78 scored reviews- Promoters 32
- Passives 36
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 36 across 11 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 59% 49 answers
- 67% 15 answers
- 75% 4 answers
- 100% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Darktrace customers
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