DEKRA
DEKRA is a global testing, inspection, and certification company that provides safety, quality, and compliance services for automotive, industrial, consumer, and technology sectors. It offers services such as product testing, audits, certifications, inspections, and consulting to manufacturers, fleet operators, utilities, and other enterprises, generating revenue through service contracts and project-based engagements. The company also supports clients with regulatory compliance, cybersecurity assessments, and digital solutions related to safety and risk management.
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $4.2B
- Employees
- 52,000
- Founded
- 1925
- Headquarters
- Stuttgart Feuerbach, Germany
What 38 Arbolus experts think of DEKRA
The majority of NPS scores are clustered between 7 and 10, indicating high satisfaction, with outliers at 1 and 5 showing possible dissatisfaction or mismatched expectations. Renewal intent is overwhelmingly positive, with over 80% indicating they will renew. Most users are in mature adoption stages (>1 year), reflecting high stickiness and entrenched workflows. Key themes include trust in technical reliability, regulatory expertise, and positive operational impact, balanced by occasional comments about integration needs or dual-vendor requirements. Overall Customer Sentiment: Positive
Who reviewed DEKRA
- C-Suite 55% (21)
- Director 34% (13)
- Manager 11% (4)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about DEKRA.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 38 scored reviews- Promoters 16
- Passives 14
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 21 across 5 companies.
Praised
- Regulatory Expertise
- Diagnostics and UI
- Operational Reliability
- Diagnostics & Compliance Expansion
Criticised
- Dual Sourcing
- AI Potential Displacement
- Integration Limitations
- Dual-Vendor Requirement
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 77% 13 answers
- 89% 9 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by DEKRA customers
Report
More in Consulting & Professional Services and Security & Compliance
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