Diligent
Diligent is a governance, risk, and compliance software provider that offers board management, entity management, audit, risk, ESG, and compliance solutions to corporations, public sector organizations, and nonprofits. Its cloud platform centralizes board materials, workflows, and data to help executives, directors, and governance professionals manage meetings, reporting, and regulatory obligations. The company generates revenue through subscriptions to its SaaS products and related services.
- Document Management & E-signature
- GRC & Compliance Automation
- Knowledge Management & Collaboration
- Revenue
- $800.0M
- Employees
- 2,500
- Founded
- 2001
- Headquarters
- New York City, United States of America
What 93 Arbolus experts think of Diligent
The NPS distribution is highly positive: over 90% of scores fall in the 8–10 range, with a cluster of 10s from core decision makers in large organizations. Renewal intent is strong among high spenders and established users, who cite mission-critical value and integrated governance, though a minority in pilot or offboarding stages express uncertainty or intent to churn mostly citing cost or complexity. Stickiness is high: the majority are in post-implementation/production, with only a few in pilots or active offboarding. Key themes are security, reliability, auditability, robust support, and ROI; pain points are primarily cost and UI complexity. Overall Customer Sentiment: Positive
Who reviewed Diligent
- C-Suite 72% (67)
- Director 17% (16)
- Manager 11% (10)
Employer names and spend open in the full report, along with the other 90 customers.
Everything 93 customers told us about Diligent.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 93 scored reviews- Promoters 42
- Passives 44
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 23 reviews, accumulated up to each month. Category median 24 across 23 companies.
Praised
- Integration and Automation Expansion
- AI-Powered Automation
- Lighter Versions for Smaller Organizations
- Auditability, Efficiency, and Transparency
Criticised
- Cost Sensitivity at Lower Scale
- Complexity and Learning Curve
- Workflow Flexibility and Reporting Gaps
- Churn Risk from Cost or Complexity
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 63% 30 answers
- 75% 8 answers
- 33% 3 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
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