Donnelley Financial Solutions
Donnelley Financial Solutions (DFIN) is a publicly traded provider of regulatory and compliance software, services, and analytics for companies, investment funds, and capital markets participants. It offers platforms for SEC and global regulatory filings, deal virtual data rooms, investment reporting, and shareholder communications, generating revenue through software subscriptions and related professional services. Its clients include public and private corporations, mutual funds, private funds, and advisors that need to prepare, manage, and distribute complex financial and regulatory documents.
- Document Management & E-signature
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $820.0M
- Employees
- 2,300
- Founded
- 2016
- Headquarters
- Chicago Loop, United States of America
What 15 Arbolus experts think of Donnelley Financial Solutions
NPS distribution is skewed toward the high range, with 46% Promoters (NPS 9), 46% Passives (NPS 6-8), and 8% Detractors (NPS 5). Renewal intent is mixed: 33% Yes, 8% No, and 59% Not Sure, indicating uncertainty about long-term stickiness. The majority are in the MoreThan1Year implementation stage, with high-value accounts expressing stronger long-term adoption yet not always tying that to explicit renewal, which may signal post-implementation reassessment. Overall Customer Sentiment: Neutral
Who reviewed Donnelley Financial Solutions
- C-Suite 60% (9)
- Director 27% (4)
- Manager 13% (2)
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Sentiment
6 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 4
- Detractors 5
Cumulative NPS by month
+0 over 4 months- May 7
- Jun 8
- Jul 8
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 15 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 6 answers
- 33% 3 answers
- 0% 1 answer
- 6.5/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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