Dragos, Inc.
Dragos, Inc. provides industrial cybersecurity software and services that help utilities, manufacturers, and other critical infrastructure operators detect, investigate, and respond to threats in operational technology (OT) and industrial control system (ICS) environments. The company offers a threat detection and monitoring platform, threat intelligence, incident response, and professional services tailored to sectors such as energy, oil and gas, and manufacturing. Dragos generates revenue through software licensing, subscriptions, and cybersecurity consulting and managed services contracts.
- Cybersecurity Services
- Observability & Monitoring
- Revenue
- $180.0M
- Employees
- 700
- Founded
- 2016
- Headquarters
- Hanover, United States of America
What 19 Arbolus experts think of Dragos, Inc.
NPS scores are predominantly high, with 64% of experts awarding scores of 8 or above and outliers in the 4–5 range indicating isolated dissatisfaction. Renewal intent is distinctly positive among high spenders, with nearly all customers reporting spends over $100K indicating renewal or strong consideration, though a segment (30%) remains not sure or uncommitted, generally among lower spend brackets. Stickiness is strong, with over 70% reporting more than one year in implementation and a high correlation between maturity and satisfaction. Key themes include long-term confidence, high spend correlating with positive sentiment, and renewal intent tied to deployment maturity.Overall Customer Sentiment: Positive
Who reviewed Dragos, Inc.
- C-Suite 67% (13)
- Director 11% (2)
- Manager 22% (4)
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Sentiment
26 Net Promoter Score, from 19 scored reviews- Promoters 8
- Passives 8
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 27 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 55% 11 answers
- 100% 1 answer
- 0% 3 answers
- 9/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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