dormakaba
dormakaba is a global provider of access control and security solutions, offering products and services such as door hardware, electronic access systems, entrance systems, lodging access, and physical access control for commercial, institutional, and residential buildings. The company serves customers in sectors including hospitality, healthcare, education, government, and industry, generating revenue through the sale of hardware and software, installation projects, and ongoing maintenance and service contracts. It operates worldwide through a mix of direct sales, distribution partners, and service networks.
- Identity & Access Management
- IT Consulting & Implementation
- Revenue
- $2.9B
- Employees
- 16,000
- Founded
- 2015
- Headquarters
- Rümlang, Switzerland
What 7 Arbolus experts think of dormakaba
The NPS profile is generally strong, with 57% of scored users giving 8 or above. However, a significant proportion (71%) of decision-makers are unsure about renewal intentions, particularly those in pilot or early implementation stages. The adoption breakdown shows a mix of pilots (29%), less than one year (14%), and long-term users (>1 year, 57%). Key quantified themes include high up-front satisfaction but ongoing uncertainty about future commitment.Overall Customer Sentiment: Neutral
Who reviewed dormakaba
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Feb 9
- Apr 8
- May 8
- Jun 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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