Domaintools
DomainTools provides domain name and DNS intelligence solutions that help security teams investigate threats, profile adversaries, and detect malicious infrastructure. Its products aggregate historical and real-time domain, IP, and DNS data to support cybersecurity operations, incident response, and fraud prevention for enterprises, governments, and security vendors. The company generates revenue through subscriptions to its SaaS platforms, data feeds, and enterprise APIs.
- Security Operations (SIEM/SOAR)
- Fraud Detection & Prevention
- Data Integration & ETL
- Revenue
- $35.0M
- Employees
- 160
- Founded
- 2004
- Headquarters
- Seattle, United States of America
What 14 Arbolus experts think of Domaintools
Analysis of NPS reveals that 60% of respondents are 'Promoters' (NPS 9–10), with the remainder distributed between 'Passives' (NPS 7–8) and a small number of 'Detractors' (NPS 80% of respondents indicating likely renewal and very few expressing uncertainty or intent to churn. Stickiness is strong, with 70% reporting implementation for more than one year, and only a single instance of offboarding. Key themes include high satisfaction among high spenders and users, moderate risk signaled by low NPS from an influencer currently offboarding, and a generally entrenched customer base.Overall Customer Sentiment: Positive
Who reviewed Domaintools
- C-Suite 71% (10)
- Director 7% (1)
- Manager 21% (3)
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Sentiment
0 Net Promoter Score, from 14 scored reviews- Promoters 3
- Passives 8
- Detractors 3
Cumulative NPS by month
+1 over 5 months- Apr 7
- Jul 7
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 71% 7 answers
- 0% 1 answer
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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