DECISION FOCUS
Decision Focus is a software company that provides governance, risk, and compliance (GRC) and enterprise risk management solutions for regulated and complex organizations, particularly in financial services and other highly regulated industries. Its platform helps clients manage operational risk, compliance obligations, audits, and related workflows through configurable dashboards, reporting, and integrations. The company generates revenue through software licensing and subscriptions, along with implementation and support services.
- GRC & Compliance Automation
- Business Process Management
- Revenue
- $9.0M
- Employees
- 70
- Founded
- 2004
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of DECISION FOCUS
NPS scores are distributed with 38% of experts rating 9-10, 50% providing scores of 7-8, and 12% at 6. Renewal intent is strongly positive among Influencers and high spenders (100% of these indicate intent to renew), while Users are less certain (multiple 'Not Sure' or no response cases). Implementation stages show a broad mix, with pilot trials, less than 1 year, and more than 1 year adoption all represented. Key themes include a positive trend among long-term, higher-spend customers and uncertainty among new or piloting users.Overall Customer Sentiment: Positive
Who reviewed DECISION FOCUS
- C-Suite 57% (8)
- Director 14% (2)
- Manager 29% (4)
Employer names and spend open once the report publishes.
Tell us when the DECISION FOCUS report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Aug 8
- Sep 8
- Jan 8
- Apr 8
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 14 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 83% 6 answers
- 50% 4 answers
- 8.1/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by DECISION FOCUS customers
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use DECISION FOCUS
Do you use DECISION FOCUS at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 14 customers of DECISION FOCUS have already contributed
Takes a few minutes. Your identity stays anonymous.