ISMS.online
ISMS.online provides a cloud-based platform that helps organizations implement, manage, and demonstrate compliance with information security and privacy standards such as ISO 27001 and related frameworks, offering tools for risk management, documentation, controls, and audits. It serves businesses of various sizes that need to achieve and maintain certifications and regulatory compliance, generating revenue through subscription-based SaaS licenses and related services.
- GRC & Compliance Automation
- Cybersecurity Services
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2015
- Headquarters
- Brightons, United Kingdom
What 23 Arbolus experts think of ISMS.online
NPS across the expert base ranges from 5 to 10, with most users and influencers rating ISMS.online between 8 and 10. Renewal intent is especially high among those using the platform for over a year and in industries placing a premium on audit efficiency. Stickiness is reinforced by structured workflows and ease of management, particularly where ISMS.online is central to maintaining ISO 27001. Main feedback themes highlight the platform’s value in driving compliance, but note limitations in large-scale, multi-framework or highly customized environments. Overall Customer Sentiment: Positive
Who reviewed ISMS.online
- C-Suite 50% (12)
- Director 36% (8)
- Manager 14% (3)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about ISMS.online.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 8
- Passives 11
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 7
- Apr 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 21 across 5 companies.
Praised
- AI-Enabled Features for Next-Gen Users
- Expansion Across More Regulations
- Broader Framework and Geographical Scaling
- Ease of Use for Compliance Teams
Criticised
- Manual Effort and Integration Needs
- Limited Value for Large Enterprises
- Scalability and Multi-Framework Gaps
- Manual Workload and Weak Reporting
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 6 answers
- 50% 8 answers
- 100% 1 answer
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by ISMS.online customers
Report
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