Datto
Datto, a Kaseya company, provides cloud-based data backup, disaster recovery, business continuity, and security solutions designed for managed service providers (MSPs) serving small and mid-sized businesses. Its platform includes backup and recovery appliances, SaaS and endpoint backup, remote monitoring and management, and network security products sold primarily through a channel partner model. Datto generates revenue via subscription and recurring service contracts with MSPs worldwide.
- Cloud Infrastructure & Hosting
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $700.0M
- Employees
- 2,000
- Founded
- 2007
- Headquarters
- Norwalk, United States of America
What 13 Arbolus experts think of Datto
NPS scores display a broad distribution: 40% of respondents rate at 9–10, 30% in mid-range (6–8), and 30% at 6 or below, including several offboarding or pilot-stage users. Renewal intent is predominantly positive among high spenders and long-term adopters, with 85% of respondents indicating 'Yes', and only a small sample noting offboarding or lack of intent. Stickiness is stronger among those with more than one year of use and within the Influencer group, while Users in pilot/offboarding stages report lower sentiment. Overall Customer Sentiment: Positive
Who reviewed Datto
- C-Suite 83% (11)
- Director 8% (1)
- Manager 8% (1)
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Sentiment
15 Net Promoter Score, from 13 scored reviews- Promoters 5
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 71% 7 answers
- 100% 1 answer
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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