TeamViewer
TeamViewer is a software company that provides remote connectivity, access, and support solutions that allow users and organizations to remotely control, monitor, and manage computers, mobile devices, and IoT endpoints. Its products are used by businesses of all sizes and IT service providers for remote support, remote work, and device management, sold primarily through subscriptions and licenses. The company also offers integrations and add-ons for enterprise service management, augmented reality support, and industrial connectivity use cases.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $620.0M
- Employees
- 1,500
- Founded
- 2005
- Headquarters
- Göppingen, Germany
What 90 Arbolus experts think of TeamViewer
NPS scores are overwhelmingly positive, with over 75% of responses at 8-10. High renewal intent is correlated with larger spend and longer deployment. Stickiness is high among organizations in the 'More than 1 Year' implementation stage. Main themes are cost-effectiveness, ease-of-use, and high reliability, with few critical negatives. Cost is occasionally cited as a potential future concern. Positive
Who reviewed TeamViewer
- C-Suite 66% (59)
- Director 22% (20)
- Manager 12% (11)
Employer names and spend open in the full report, along with the other 87 customers.
Everything 90 customers told us about TeamViewer.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 90 scored reviews- Promoters 43
- Passives 38
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 31 across 11 companies.
Praised
- Extending After-Sales Use Cases
- Revenue Growth via Key Accounts
- Integration Enhancement
- Consistency and Reliability
Criticised
- Security Gaps Could Drive Switching
- AI as a Complementary Threat
- Integrated Competitors
- Internal Cost Pressure
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 61% 33 answers
- 70% 10 answers
- 75% 4 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by TeamViewer customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use TeamViewer
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