TelePacific Communications
TPx (formerly TelePacific Communications) is a managed services provider that offers unified communications, managed networks, security, and IT services to small and mid-sized businesses across the United States. The company generates revenue through recurring subscriptions and contracts for voice, data connectivity, managed security, and outsourced IT support. It serves customers in sectors such as professional services, healthcare, retail, and multi-location enterprises.
- Managed IT & Cloud Services
- Communications & Meetings
- Cybersecurity Services
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 1998
- Headquarters
- Los Angeles, United States of America
What 16 Arbolus experts think of TelePacific Communications
NPS scores show a weighted average in the 7–10 range for high spend and influencer personas, while low to mid spend and user personas trend towards 4–6. Renewal intent is strong in high spend accounts (Notably, 4 out of 5 high-spend respondents plan to renew) but more mixed among lower spend cohorts. The majority of experts report being in active or mature implementation stages, underpinning stickiness. Key quantitative themes: positive sentiment among top spenders and influencers, with variable sentiment elsewhere.Overall Customer Sentiment: Positive
Who reviewed TelePacific Communications
- C-Suite 75% (12)
- Director 19% (3)
- Manager 6% (1)
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Sentiment
0 Net Promoter Score, from 16 scored reviews- Promoters 7
- Passives 2
- Detractors 7
Cumulative NPS by month
+0 over 3 months- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 63% 8 answers
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by TelePacific Communications customers
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