Tesla
Tesla designs, manufactures, and sells electric vehicles, energy storage systems, and solar energy products for consumers, businesses, and utilities, generating revenue from vehicle sales, software and services, energy generation and storage, and regulatory credits. It also develops autonomous driving software and provides related connectivity and charging services through its Supercharger network.
- Manufacturing Execution & Quality
- Cloud Infrastructure & Hosting
- Revenue
- $96.7B
- Employees
- 140,000
- Founded
- 2003
- Headquarters
- Austin, United States of America
What 50 Arbolus experts think of Tesla
NPS scores cluster in the 8-10 range among most Influencers and Users, with outliers rating as low as 3-4 and several at 6-7. A significant portion of high spenders and longer-tenure Users express strong renewal intent, while pilot-phase and recent adopters are more uncertain. Platform stickiness is increased by deep system integration and automation. Key positive feedback highlights connectivity, operational efficiency, and continuous improvement through software updates. Criticisms cite limited enterprise customization and integration hurdles. Overall Customer Sentiment: Positive
Who reviewed Tesla
- C-Suite 69% (35)
- Director 17% (9)
- Manager 15% (8)
Employer names and spend open in the full report, along with the other 47 customers.
Everything 50 customers told us about Tesla.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 51 scored reviews- Promoters 27
- Passives 16
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 37 across 3 companies.
Praised
- Enterprise API Expansion
- AI-Driven Enhancement
- Customization for Complex Environments
- Connected Ecosystem Advantage
Criticised
- Ecosystem Interoperability Challenges
- Enterprise Integration Limitations
- Advanced Reporting Needs
- Competitive Pressure from EV Platforms
What customers say
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 36% 14 answers
- 33% 6 answers
- 100% 4 answers
- 8.5/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Tesla customers
Report
More in IT Infrastructure & Cloud and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Tesla
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