TierPoint
TierPoint is a US-based provider of data center, colocation, cloud, and managed IT services, helping enterprises and mid-market organizations host and manage critical applications and infrastructure. The company offers hybrid IT solutions including private and public cloud, disaster recovery, security, and network services delivered from a nationwide footprint of data centers. It generates revenue through recurring service contracts, managed services, and infrastructure-as-a-service offerings.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $550.0M
- Employees
- 900
- Founded
- 2010
- Headquarters
- St. Louis, United States of America
What 5 Arbolus experts think of TierPoint
NPS distribution shows 40% of experts rate TierPoint a 10, with an additional 20% at 9, indicating strong advocacy among most high-value accounts. 60% of respondents indicated clear intent to renew, all in the 'more than 1 year' implementation stage, aligning with high stickiness. Remaining customers are in pilot or less than 1 year and demonstrate uncertainty, with one moderate (NPS 5) and another at NPS 7. Satisfaction and stickiness are highest among established, high-spend accounts, while new customers are less certain.Overall Customer Sentiment: Positive
Who reviewed TierPoint
- C-Suite 40% (2)
- Director 60% (3)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 1
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 67% 3 answers
- 9.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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