Arbolus Intelligence

ToolSense

toolsense.io · Vienna, Austria

ToolSense is an equipment and asset management software company that helps construction, facility management, and industrial companies track tools and machinery, digitize maintenance workflows, and manage service tickets. Its cloud platform and IoT connectivity provide real-time visibility into asset location, usage, and condition to reduce downtime and improve operational efficiency. The company generates revenue through subscriptions to its SaaS platform and related services for enterprise and mid-market customers.

  • Field Service Management
  • Asset Performance Management
  • Workflow Automation
Listed in
Revenue
$6.0M
Employees
70
Founded
2017
Headquarters
Vienna, Austria

What 43 Arbolus experts think of ToolSense

The NPS data is strongly favorable: over 75% of experts score ToolSense 8 or higher, with several perfect 10s and only a few neutral (6–7). Renewal intent is high, particularly among high-value and long-tenure customers. Stickiness is evident with over 60% in the 'MoreThan1Year' implementation stage, and qualitative feedback consistently cites ROI in downtime reduction, tool loss prevention, and ease of use. The primary negative sentiment is focused on integration and analytics gaps. Overall Customer Sentiment: Positive

Who reviewed ToolSense

Total customers 43 41 current · 2 former
Reviews growth +37 in six months
Seniority of respondents
  • C-Suite 40% (17)
  • Director 17% (7)
  • Manager 43% (18)
Engineering Leader Director NPS 7 Undecided Submitted Mar 2026
Not specified C-Suite NPS 8 Submitted Sep 2026
Not specified C-Suite NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 40 customers.

Everything 43 customers told us about ToolSense.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

46 Net Promoter Score, from 43 scored reviews
  • Promoters 24
  • Passives 15
  • Detractors 4

Cumulative NPS by month

+1 over 4 months
  • Mar 8
  • Aug 8
  • Sep 9
  • Oct 9

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 18 across 9 companies.

Praised

  • Ease of Use and Field Adoption
  • Operational Visibility and Asset Tracking
  • Preventive Maintenance Impact
  • Integration Expansion

Criticised

  • Data Entry and Training Challenges
  • Limited Native Integrations
  • Basic Predictive Analytics
  • Switch Driven by Financial Justification

What customers say

Ease of Use and Field Adoption
“The system is effortless for users across multiple locations, making it easy to get updates on maintenance and status without confusion or heavy training.”
Operational Visibility and Asset Tracking
“We benefit from real-time tracking of equipment and assets at all sites, which reduces downtime and improves asset utilization.”
Preventive Maintenance Impact
“ToolSense's maintenance planning and reminders have made it much easier to track and oversee preventive maintenance, which improved control over our pooled vehicles.”

Renewal intent

Plan to renew 85%
  • Will renew 11
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 7 answers
  • Director 0% 1 answer
  • Manager 75% 4 answers
  • Not specified 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers

Top alternatives

Most weighed by ToolSense customers

Report

Customer Report - Oct 2026 Oct 2026 43 + 7

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