Arbolus Intelligence

TRENDS

trends.com.ph · Makati City, Philippines

TRENDS is a Philippine-based technology solutions provider that designs, implements, and supports IT infrastructure, networking, cybersecurity, and cloud solutions for enterprises and government organizations. The company generates revenue through consulting, systems integration, managed services, and resale of hardware and software from global technology vendors.

  • Managed IT & Cloud Services
  • Cybersecurity Services
  • IT Consulting & Implementation
Listed in
Revenue
$90.0M
Employees
600
Founded
1992
Headquarters
Makati City, Philippines

What 6 Arbolus experts think of TRENDS

NPS scores for TRENDS range from 3 to 8, reflecting mixed user sentiment. Renewals are polarized: some long-term users show intent, while others explicitly indicate no intent to renew. Implementation stages vary, with feedback highlighting appreciation for centralized workflows, but concern over system scalability and downtime. The main themes are usability, efficiency, reporting capability, and worries over scalability and vendor support.Overall Customer Sentiment: Neutral

Who reviewed TRENDS

Total customers 6 6 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 80% (5)
  • Director 20% (1)
Strategy Leader C-Suite NPS 3 Not renewing Submitted Aug 2026
Revenue Leader Director NPS 5 Submitted Aug 2026
Generalist Generalist Not specified NPS 6 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about TRENDS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-50 Net Promoter Score, from 6 scored reviews
  • Promoters 0
  • Passives 3
  • Detractors 3

Cumulative NPS by month

-2 over 3 months
  • Feb 8
  • Aug 6
  • Sep 6

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -50 across 1 companies.

Praised

  • Centralized Information and Reporting
  • User-Friendly Interface and Process Simplification
  • Process Efficiency and Automation
  • Continuous Innovation and Feature Enhancement

Criticised

  • Reliability and Performance Downtime
  • Difficulty Scaling with Business Requirements
  • Support Responsiveness and Innovation Gap
  • Market Competition on Scalability

What customers say

Centralized Information and Reporting
“The platform's ability to store all business information in one place lets teams easily access and track key parameters without using multiple offline reports.”
User-Friendly Interface and Process Simplification
“I value how the tool streamlines processes and provides timely, accurate information, making operations much simpler and reducing manual work.”
Process Efficiency and Automation
“The tool helps streamline repetitive activities and reduces the need for manual intervention, allowing us to focus on analysis and critical tasks.”

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • 3/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 6 + 0

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